Log in

Terms of Services

1. INTRODUCTION

Welcome to Toastli (Pty) Ltd (“Toastli”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of the Toastli platform, including our website, applications, and related services (collectively, the “Platform”).

Toastli operates an online marketplace that connects clients (“Clients”) with independent vendors (“Vendors”) offering event-related services.

By accessing, browsing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Platform.

2. DEFINITIONS

For the purposes of these Terms:

  • “Platform” means the Toastli website, applications, and all related
  • “User” refers to any individual or entity using the
  • “Client” refers to a user booking
  • “Vendor” refers to a user offering services for
  • “Booking” refers to a confirmed reservation between a Client and a
  • “Services” refers to event-related offerings provided by

3. MARKETPLACE ROLE

3.1  Neutral Platform

Toastli operates solely as a neutral technology platform facilitating connections between Clients and Vendors.
Toastli:

  • Does not provide event services
  • Does not employ Vendors
  • Does not act as an agent for either party
  • Is not a party to agreements between Clients and Vendors

3.2  Independent Vendors

All Vendors are independent contractors and are solely responsible for:

  • The services they offer
  • The accuracy of their listings
  • Their conduct and performance Toastli does not guarantee:
  • Service quality
  • Vendor reliability
  • Event outcomes

4. USER ACCOUNTS

4.1 Registration Requirements

To use certain features of the Platform, users must create an account and provide:

  • Accurate, current, and complete information
  • Valid contact details Users are responsible for:
  • Maintaining the confidentiality of login credentials
  • All activity under their account

4.2 Account Verification

Toastli may require:

  • Identity verification
  • Submission of supporting documents
  • Additional information for Vendors Failure to comply may result in restricted

4.3 Account Suspension and Termination

Toastli reserves the right to:

  • Suspend or terminate accounts
  • Remove listings
  • Restrict access to the Platform This may occur if a user:
  • Violates these Terms
  • Provides false information
  • Engages in fraudulent or abusive conduct

5. BOOKINGS

5.1 Direct Agreements

All bookings constitute agreements directly between Clients and Vendors. Toastli is not responsible for:

  • Service delivery
  • Vendor performance
  • Event execution
  • Disputes between Users

5.2 Booking Confirmation

A booking is confirmed when:

  • Payment is successfully processed
  • The Vendor accepts the booking (if applicable)

5.3 Communication

All communication should remain on the Platform where possible to ensure:

  • Transparency
  • Dispute resolution support
  • User protection

6. PAYMENTS

6.1 Payment Processing

Payments are processed through third-party payment providers. Toastli:

  • Facilitates transactions
  • May collect service or commission fees
  • Does not store sensitive payment details

6.2 Platform Fees

Toastli may charge:

  • Service fees to Clients
  • Commission fees to Vendors

These fees will be clearly displayed where applicable.

6.3 Payment Responsibilities

Users agree:

  • To provide valid payment information
  • That payments are final once processed (subject to refund policies) Toastli is not a financial institution and does not provide banking services.

7. VENDOR PAYOUTS

7.1 Payout Timing

Vendor payouts will typically be processed approximately 24 hours after the scheduled event, provided that:

  • No dispute has been raised
  • No fraud or irregular activity is detected

7.2 Payout Delays

Toastli reserves the right to delay or withhold payouts where:

  • A dispute is under review
  • Fraud is suspected
  • Platform policies have been violated

7.3 Third-Party Processing

Payouts are subject to:

  • Third-party payment provider processing times
  • Banking delays

Toastli is not responsible for delays outside its control.

8. DISPUTES

8.1Platform Assistance

Toastli may, at its discretion, assist in resolving disputes between Clients and Vendors.

8.2 Dispute Actions

Toastli may:

  • Request supporting evidence
  • Review communications and documentation
  • Withhold payouts
  • Issue full or partial refunds

8.3 Final Decision

Toastli reserves the right to make the final and binding decision on disputes.

9. OFF-PLATFORM TRANSACTIONS

9.1 Prohibited Conduct

Users agree not to:

  • Circumvent the Platform
  • Complete transactions outside Toastli
  • Avoid platform fees

9.2 Consequences

Violations may result in:

  • Account suspension or termination
  • Removal of listings
  • Financial penalties

10. USER CONDUCT

Users agree not to:

  • Provide false or misleading information
  • Engage in fraudulent activity
  • Harass or abuse other users
  • Violate any applicable laws

Toastli reserves the right to take appropriate action against misconduct.

11. INTELLECTUAL PROPERTY

All content on the Platform, including:

  • Branding
  • Logos
  • Designs
  • Software

is the property of Toastli or its licensors. Users may not:

  • Copy, reproduce, or distribute content
  • Reverse engineer or exploit the Platform

without prior written consent.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Toastli shall not be liable for:

  • Vendor service failures
  • Vendor misconduct
  • Event outcomes
  • Financial losses
  • Personal injury or damages Toastli’s total liability shall be limited to:
  • The fees earned by Toastli for the relevant transaction

13. INDEMNITY

Users agree to indemnify and hold harmless Toastli, its directors, employees, and affiliates from any claims, damages, or liabilities arising from:

  • Use of the Platform
  • Vendor services
  • Breach of these Terms
  • Violation of applicable laws

14. FORCE MAJEURE

Toastli shall not be liable for any failure or delay caused by events beyond its reasonable control, including:

  • Natural disasters
  • Power outages
  • System failures
  • Third-party service disruptions

15. TERMINATION

Toastli reserves the right to:

  • Terminate or suspend access at any time
  • Remove content or listings
  • Restrict functionality with or without notice.

16. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

17. AMENDMENTS

Toastli reserves the right to update or modify these Terms at any time. Users will be notified of material changes via:

  • Email notifications
  • Platform announcements

Continued use of the Platform constitutes acceptance of updated Terms.

18. CONTACT INFORMATION

For any questions regarding these Terms:

Email: hello@toastli.com

Company: Toastli (Pty) Ltd

19. ENTIRE AGREEMENT

These Terms, together with any referenced policies (including Privacy Policy and Refund Policy), constitute the entire agreement between Toastli and its users.

20. ACCEPTANCE OF TERMS

By using the Toastli Platform, you acknowledge that you have read, understood, and agree to these Terms of Service.
END OF TERMS

© All Rights Reserved.

Find a service